Customer Service Coordinator

Customer Service Coordinator Location: Strongsville, OH, US, 44149 Job Requisition ID: 46734 Your Key Responsibilities Execute order fulfillment processes for an assigned customer group or an assigned group of products. Respond to customers inquiries and complaints and detect reasons for logistics problems arising. Provide explanations and solutions to customers to ensure customer satisfaction. Coordinate with other departments and external providers to implement corrective actions. Identi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.