Customer Service Manager

Our client: Well established, leading drinks business who have been through a period of fantastic growth. With a portfolio of spirits brands, this business are at the forefront of their categories, with numerous category leading brands. Hugely successful business model and well established within the industry. This business are determined to challenge what is possible within the drinks industry they defy norms and constantly think outside the box. They are committed to doing things their way. W…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.