Customer Service Representative 4

DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Customer Service Representative 4 Open to active and current ADOT employees ONLY Job Location: Address: Motor Vehicle Administration 1801 W. Jefferson St. Phoenix, AZ 85007 Posting Details: Salary: $40,207.02 Grade: 17 Closing Date: 08/31/2026 Job Summary: As the unit lead and subject matter expert, train new staff and distribute/assign work to ensure quality customer serv…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.