Customer Service Sales Rep (Remote)

For more than six decades , we’ve worked alongside unions, associations, and member-based organizations throughout North America. The individuals we serve come from many different backgrounds, including healthcare, education, emergency services, skilled professions, and the veteran community . As members experience changes in employment, retirement, or workplace coverage, our team helps them navigate the benefits and protection options that may continue to be available to them. Our goal is to m…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.