CUSTOMER SERVICE

Job Title: Customer Service Representative Job Type: (Remote) Job Summary The Customer Service Representative — Technical Support is responsible for providing technical assistance to customers experiencing issues with products, services, applications, devices, or account access. This position combines strong customer service skills with technical troubleshooting to identify problems, provide clear solutions, document support interactions, and ensure customer issues are resolved efficiently. Key…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.