Customer Success Manager, SMB / Scale Team

Are you ready to launch your career at the intersection of education and technology? SchooLinks is looking for a dynamic, mission-driven Customer Success Manager to join our growing SMB/Scale team. In this role, you won’t just be managing accounts; you will be a vital partner to school districts across the country, helping them navigate our platform to improve student outcomes. This is the perfect opportunity for an ambitious graduate or early-career professional to sharpen their project management skills, master data-driven storytelling, and make a tangible impact on the future of K-12 education.

As a key member of our Customer Success team, you will thrive in a fast-paced environment where collaboration and strategy go hand-in-hand. You will take ownership of the full customer lifecycle—from guiding districts through seamless onboarding to analyzing usage patterns that ensure long-term success and renewals. If you are a proactive problem-solver who loves turning complex data into actionable insights and wants to build meaningful relationships with educational leaders, we want to hear from you. Join us at SchooLinks and help us empower the next generation of students through exceptional service and innovation.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.