Deskside Support with DDP/WMX with 75% Travel - Onsite / Field-Based

Role: Deskside Support with DDP/WMX Level: L2 Technical Support Location: US Location Work Mode: Onsite / Field-Based Travel: 75% Hours: 40 hours/week Job Overview We are seeking an experienced Deskside Support Technician to provide onsite and remote hands-and-feet support for IT equipment deployments, project cutovers, and go-live activities across US and Canada locations. The role requires significant travel and flexibility to support project schedules, including occasional weekend stays. The…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.