Customer Success Senior Manager, M&T Nota

Overview: The role leads a team of Customer Success Specialists and is responsible for driving customer growth, retention, and satisfaction for M&T Nota. This role ensures law firms successfully adopt and gain value from the Nota platform while receiving exceptional banking support. Working closely with Product, Engineering, Sales, Marketing, and Banking teams, the Customer Success Manager serves as the voice of the customer, helping shape business improvements and supporting the continued grow…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.