Desktop Support Lexington

Job: 3054034 Job Description: Desktop Support Lexington Location: Lexington, Kentucky (Onsite) Role Overview We are seeking a knowledgeable Desktop Support technician with a high aptitude for customer service for a position in the Lexington area. This role involves interfacing with agency users both remotely and in person, making customer service skills as essential as technical abilities. The position requires a valid driver's license and the ability to lift and carry heavy objects or work in …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.