Desktop Support

Entry-Level IT Support Analyst Schedule: 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM This is an excellent entry-level IT opportunity for someone looking to grow their technical support career. Candidates should be comfortable working onsite 5 days per week , particularly during the first few months of training. After the training period, the schedule transitions to a hybrid model with 3 days onsite and 2 days remote (typically Wednesday and Friday remote). Position Overview Tier 1 IT Support role Ha…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.