Field Service Technician

Job Title: Field Service TechnicianJob Description The Field Service Technician travels to customer sites to install, commission, repair, and troubleshoot dispensing and process equipment used in fluid and material processing applications. This customer-facing role includes testing completed systems before shipment, supporting factory acceptance testing and application trials, and providing remote technical support. The position requires a strong mechanical and electrical aptitude, clear commun…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.