Desktop Technician - Executive Support

Desktop Technician - Executive Support Location : New York, NY 10011 ( 100% Onsite ) *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads). Executive/VIP/White Glove Support experience Walk-in Support experience Device Migration: Experience with seamless transitions between Windows and Mac environments. Softwar…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.