DTS Help Desk Technician – Mid-Level

DTS Help Desk Technician – Mid-Level Position Summary The Mid-Level DTS Help Desk Technician will provide remote customer support for the Defense Travel System (DTS), assisting travelers and Approving Officials with DTS processing, technical issues, travel policy questions, entitlements, transactions, and payment-related issues. The position will provide Tier II support while maintaining accurate service records and assisting with DTS auditing and administrative support activities. Key Responsi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.