Field Service Manager

The Field Service Manager leads all aspects of after-shipment field service and technical support. This position manages field service personnel, service operations, customer issue resolution, warranty administration, and continuous improvement to ensure safe, timely, high-quality, and profitable service delivery. The manager builds strong customer relationships and collaborates across Sales, Engineering, Manufacturing, Parts, and other support functions to improve customer satisfaction and pro…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.