Help Desk Specialist

Help Desk Technician – Level 1 Position Summary: The Help Desk Technician – Level 1 provides technical support and troubleshooting for end users. This position works directly with users to provide remote support, resolving basic IT issues, and escalating more complex problems to higher-level support. The ideal candidate has a customer-first mindset, strong communication skills, and a foundational understanding of common IT systems. The ideal candidate must be local to the RI area. Key Responsib…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.