Help Desk Specialist

Are you looking to launch your IT career within an organization that defines excellence and stability? The Hillsborough County Sheriff’s Office is seeking a motivated Help Desk Specialist to become the vital first point of contact for our dedicated team. As a member of the HCSO family, you will play a crucial role in maintaining our high standards of professionalism by providing expert technical support for our computer systems, software, and hardware. This is more than just a support role; it is an opportunity to be the backbone of our daily operations in an environment that is truly unlike any other.

We are looking for a tech-savvy problem solver who is ready to grow alongside a premier law enforcement agency. In this entry-level position, you will sharpen your troubleshooting skills while ensuring our personnel have the tools they need to serve our community effectively. We offer a competitive starting salary range of $20.77–$25.96 per hour, with the potential to earn up to $31.15 based on your growth and contributions. If you are eager to start a meaningful career where your technical expertise directly impacts public safety, we invite you to join our mission and help us uphold the highest level of service in Hillsborough County.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.