Help Desk Specialist with Security Clearance

Are you looking to launch your career in the Intelligence Community with a mission-critical role? Zachary Piper Solutions, LLC is seeking a motivated Help Desk Specialist to provide expert desktop support for a large-scale Department of the Navy enterprise network. This position is fully funded through 2028, offering you unparalleled job security and the chance to gain high-level technical experience within a prestigious DoD program located in Kansas City, MO. If you are a problem-solver who thrives in a fast-paced environment and holds an active security clearance, this is the perfect springboard for your professional growth.

We believe in investing in our team members, which is why we provide a clear pathway for advancement and the flexibility to shape your own work-life balance. While this role begins on the night shift to ensure comprehensive network coverage, you will have the opportunity to transition to a shift of your preference after just a few months of proven performance. Join us at Zachary Piper Solutions, where you will not only sharpen your technical skills but also play a vital role in supporting our nation’s defense infrastructure. Apply today to secure your place on a team that values your talent, dedication, and long-term potential.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.