Investor Servicing & Onboarding (Alternatives Client Services) - Vice President

BlackRock Alternative Investors (BAI) brings together capabilities across real estate, infrastructure, credit, private equity, and hedge funds through a shared operating approach. The platform offers broad alternatives expertise and opportunities to collaborate with teams across the firm as the business continues to develop its alternatives-investment capabilities. The Alternatives Client Services (ACS) team supports BlackRock’s privately placed alternatives products, including hedge funds, fun…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.