IT Support Technician

CoolSys is seeking an IT Support Technician to keep our HVAC-R and construction teams running smoothly. In this role, you’ll provide hands-on support for laptops, mobile devices, networks, and specialized HVAC-R and energy systems used across retail, commercial, and industrial projects. You will troubleshoot hardware, software, and connectivity issues, manage tickets, and support field and office staff in a safety-first, customer-focused environment. At CoolSys, you’ll gain exposure to advanced…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.