IT Store Support

Tier 3 IT Support Specialist - Remote iSphere is looking for a Tier 3 IT Support Specialist for a 12 month remote opportunity. This is the person the team calls when the easy fixes have already been tried and the problem is still sitting there staring back at everyone. You will support internal users, external customers, and retail locations across computers, applications, networking, POS systems, and related technology. Strong networking experience is important here, especially around VPNs, VL…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.