IT Support Specialist

Job Description Link Solutions is seeking an IT Support Specialist to join our team in Orlando, FL. U.S. Citizen Active DoD Secret Clearance Non-remote (relocation incentive available) The IT Support Specialist will support the South East Region Cyberspace Support Center (RCSC) and be responsible for coordinating ticket management, service request tracking, operational reporting, and customer support activities supporting mission-critical government operations. This role serves as a key member …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.