IT Support Specialist

Posting Description INFORMATION TECHNOLOGY (IT) SUPPORT SPECIALIST , Laboratory for Nuclear Science , provides direct desktop and end-user technology support for the two LNS facilities in Cambridge and Middleton and is responsible for analyzing and resolving Information Technology (IT) hardware, software, network, and security issues on a day-to-day basis and serving as the primary user-facing contact for assigned incidents and service requests. The full job description is available here: https…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.