IT Support Specialist / Remote Specialist

Description The IT Support Specialist I provides technical assistance to computer system users. Answers questions or resolves computer problems for users in person, via telephone or from remote location, and provides assistance concerning the use of computer hardware and software, including printing, word processing, electronic mail, synchronization, office and mobile phones, and other hospice software programs. The position also provides service desk support to employees and other authorized u…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.