IT Support Technician

Arraya Solutions, a leading technology consulting firm, is looking for an IT Support Specialist to join our customer's team! We are a culture that embraces change, values family and are actively involved with the community. Our team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities. PLEASE NOTE THIS IS A 2 MONTH CONTRACT AND REQUIRES ONSITE 5 DAYS PER WEEK, WITH POSSIBLE EXTEN…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.