IT Support Technician II

Role Overview Provides intermediate technical support for end users by troubleshooting and resolving hardware, software, and network issues across enterprise IT environments. Supports installation, configuration, maintenance, and administration of IT systems while serving as a reliable resource for users and the IT team. Applies technical knowledge to improve system reliability, user experience, and operational efficiency. What You’ll Do Provide Tier I and Tier II technical support for hardware…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.