Specialist I - IT User Support (Remote)

Job Family: Information Technology Job Sub-Family: Technical Support Career Specialization: IT User Support Career Stream: Support Career Level: S1 Job Profile Sub-Family Definition Technical Support is responsible for providing support to teammate end users in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems. Activities may include: Acquiring, installing, and upgrading PC components & software and planning for/responding to service outages. Diagno…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.