Service Desk Technician

Wolf & Company, P.C. is seeking a motivated and customer-focused Service Desk Technician to join our Information Services (IS) team. Reporting to the Service Desk Manager, this role provides first-line technical support to Wolf employees and plays a key role in delivering an exceptional technology experience across the organization. The Service Desk Technician will troubleshoot hardware, software, and access issues, support end users across multiple office locations, assist with device deployme…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.