KDB Support

KDB Support function embedded within Barclays' Markets Technology team to support the firm's KDB data infrastructure across US market hours. The engagement will comprise one Senior KDB Support Engineer and one Junior KDB Support Engineer. The team's primary objective is to relieve Barclays' core KDB development team from routine operational support and monitoring tasks — enabling senior developers to focus on strategic platform development. The consultants will operate across asset classes incl…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.