Lighting Controls Field Service Technician

Lighting Environments & Environments seeks a Lighting Controls Field Service Technician to install, program, and support advanced lighting and smart building control systems on commercial projects. You will commission new systems, troubleshoot issues, and provide on-site and remote technical support while collaborating with designers, engineers, and contractors. Responsibilities include reading electrical drawings, performing startups, training end users, documenting work, and following jobsite…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.