Member Experience & Customer Support Specialist

Job Title : Member Experience & Customer Support Specialist Location : Remote (United States) Work Hours : Full-time, EST Business Hours Compensation : $19.00 – $26.00 / hour (Based on experience) About D1 Training D1 Training is a high-growth sports performance brand providing custom training protocols, elite coaching, and athletic development for youth and adult athletes across North America. We combine sports science with a high-energy community environment to deliver division-one level trai…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.