Office Services Team Leader (Digital Post Team)

Office Services Team Leader (Digital Post Team) ?? Bolton | Hybrid Working (4 days office / 1 day home) ??Monday to Friday, 9am to 5pm (35 hours per week) Are you an experienced Team Leader or Supervisor who enjoys bringing out the best in people while ensuring a high-quality service is delivered every day? We're looking for an Office Services Team Leader to lead our Digital Post Team, overseeing the efficient processing of incoming and outgoing mail and documents across the business. This is a…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.