Regional Service Manager - (Latin America)

Job Description Reporting directly to the VP of Canada/Latin America, with a dotted-line relationship to the Director of North America Field Service Network, the Regional Service Manager is responsible for developing and managing the authorized service network across Latin America and the Caribbean, and for supporting Sales in both advancing new business and retaining existing accounts through exceptional customer support. The position provides technical troubleshooting support across the regio…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.