Remote Customer Service Representative (CA)

About iStaff Pros iStaff Pros is a staffing and recruiting firm that specializes exclusively in the insurance industry. We partner with established insurance agencies nationwide to provide licensed, service-focused Remote Customer Service Representatives who support daily agency operations. This is a non-sales, service-only role designed for experienced insurance professionals who value structure, accountability, and long-term stability. Role Overview As a Remote CSR, you will act as an extensi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.