Remote Customer Support Specialist

WB Cargo Service is hiring a Remote Customer Support Specialist for our distribution department in Dallas. Full-time and part-time schedules are available. This remote role supports customer communication, shipment inquiries, and service coordination. No industry-specific experience is required. Training is provided. Pay ranges from $24 to $29 per hour. Responsibilities Respond to customer requests Provide shipment updates Maintain customer records Coordinate with operations teams Qualification…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.