Remote - Legal Customer Service Representative

Full-Time: Help Desk Location: Remote Compensation: $23.00 / hour (Hours- Training Requirement) To get you started, we have a 6-week (REMOTE) training program from (9:00 AM – 6:00 PM EST) Monday thru Friday, after the training is completed. Your schedule will be Monday through Friday, 11:00 AM to 8:00 PM EST, in a fully remote capacity with no weekend shifts. We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.