Remote Spanish/English Speaking Customer Service Representative

Full-Time Long Term Remote Spanish/English Speaking Customer Service Representative Location: Must live anywhere in Florida Pay: $14.00 per hour, plus Medical Insurance, Mental Health Benefits, and Pharmacy Benefits Department: Fixed Cost Division Reports To: Director of Account Services About the Company: We are a well-established and growing company headquartered in Manhattan, New York, specializing in healthcare claims administration and employee benefits solutions. We work closely with heal…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.