Sales Support Specialist- Waterworks

Sales Support Specialist - Waterworks (Remote) Our client is seeking a detail-oriented, customer-focused Waterworks Sales Support Specialist to support the sales team through order processing, quoting, ERP management, and customer service activities. This role is responsible for processing quotes, sales orders, invoices, credits, and returns while ensuring accuracy, responsiveness, and an exceptional customer experience. The ideal candidate has experience in Waterworks, Utility Supply, Municipa…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.