Senior IT Customer Support Tech

JOB TITLE: Senior IT Customer Support Tech JOB LOCATION: Remote from USA WAGE RANGE*: 28-30 JOB NUMBER: 26-01406 JOB DESCRIPTION: Our client, a large defense contractor, has an immediate opening for a Senior IT Customer Support Tech to work remote from the USA. Utilizing your customer service and technical skills, you'll respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems by screening, referring and diagnosi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.