Service Technician

Service Technician (Part- Time) Location(s) : Dallas Fort Worth Airport San Francisco Airport Orlando International Airport *Note: Only the listed location is available. Candidate MUST live within 50 driving miles of this location Who are We Embross provides self-service and automation technologies for airports and airlines worldwide. Our solutions help streamline passenger experience and improve operational efficiency. What You'll Do We’re looking for a Part-Time Service Technician to support …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.