Service Technician - Great Bend, KS

Job Description Job Description The Service Technician role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world-class service that our customers have grown accustomed to. Service Technicians are responsible for service calls and troubleshooting for a multitude of supported equipment such as ATM’s, ITM’s, Cash Recyclers, Cash Counters, Security Systems, Video Surveillance, and other bank related equipment. DUTIES & RESP…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.