Solution Support Specialists

The Solution Support Specialist will provide remote assistance to customers who need help selecting products, understanding customization options, navigating the ordering process, resolving general order concerns, and obtaining information about Big City Sportswear & Graphics services. This role requires strong communication and problem-solving skills. Solution Support Specialists will communicate with customers through approved telephone, email, live-chat, and online support channels while wor…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.