Support Worker - Colne

You're not just anyone. From every day life, to changing someone's world. Job Description Make every day meaningful — for the people you support, and for yourself. This is a Full-time position, with shifts typically between 8:00am and 10:00pm, Monday to Sunday. At Lifeways, we’re more than the UK’s largest supported living provider — we’re a community built on compassion, respect and genuine human connection. There’s no better moment to start a career that truly matters. This isn’t just a job. …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.