Technical Field Support

The global leader in eco-friendly dry cleaning solutions is seeking candidates to join our expanding Technical division. Selected team members will perform the following duties: Represent our brand on-site at client locations, primarily across the United States. Travel to client locations to perform on-site mechanical maintenance, equipment installation, and provide in-person training. Recommend additional products and services that meet client needs in-person, via phone, and video conferencing…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.