Technical Services Specialist

About LVC: We are the area's leading fire protection and systems integration company, established in 1982. We realize that our employees are our strength and only hire highly motivated people who are the best at what they do in our industries. We provide a positive, team-oriented work environment and encourage, promote, and reward team members who share our commitment to quality, integrity, and service. About You: We are looking for a Technical Services Specialist for our B shift (3:00PM - 11:0…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.