Administration Support Volunteer - Horsham

About The Role Are you organised and do you enjoy administrative tasks? Do you want to be part of a team, providing administration support to staff and volunteers, to enable them to deliver the best possible service to people from all backgrounds and communities affected by dementia? If so, this could be the role for you. In this role you will provide key day to day administrative support such as sending and receiving emails and using the telephone. We are specifically looking for Administratio…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.