Field Service Technician - Applied Controls

Job Description Job Description Applied Controls provides expert engineering design services, and complete systems integration by leveraging years of experience and diverse industry insight. We deliver comprehensive and innovative analytical system solutions that exceed our customers’ expectations. Applied Controls is a subsidiary of FloWorks International LLC, which is a privately held company located in Houston, Texas. Job Information This position serves as a technical and project leadership…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.