Machine Tool Field Service Technician

Job Description Job Description Quality Machinery Systems, Inc. is a long-established independent machine tool distributor serving manufacturers across Illinois. We provide CNC and manual machine tools, turnkey installations, applications support, and responsive service and parts support. We are looking for a Machine Tool Field Service Technician who can deliver high-quality onsite service while also assisting our internal Parts Department with technical identification, sourcing, and customer s…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.