Bilingual Customer Service Representative

About the Opportunity TEKsystems is partnering with a leading payments and technology organization to hire Bilingual Customer Service Representatives who are fluent in both Spanish and English. This is a fully remote opportunity supporting customers with utility and gas bill payment services. If you enjoy helping people, have strong communication skills, and thrive in a customer-focused environment, we'd love to hear from you. Responsibilities Answer inbound customer service calls regarding ut…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.