Classroom Technology Support Specialist (Technology Support Specialist II)

Application Process This position is open until filled. For full consideration, please s ubmit application, along with cover letter and resume, by 8am on Friday, October 9th. Please review the position description listed above for full scope of responsibilities and qualifications. Job Summary Under general supervision of the Director of the Center for Teaching and Educational Technology (CTET), with additional lead work direction from the CTET Lead Classroom Technology Coordinator, the Classroo…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.