CNC Field Service Technician

Are you ready to launch your career with a USA Today Top Workplace? The Robert E. Morris Company, a proud division of the family-owned Morris Group, Inc., is looking for a hands-on CNC Field Service Technician to join our elite Customer Support team. We are one of North America’s largest machine tool distribution networks, and we are dedicated to empowering the next generation of manufacturing experts. If you have a passion for complex machinery and a drive to solve real-world technical challenges, this is your opportunity to build a career that truly keeps the wheels of the global economy turning.

In this role, you will be the face of our company, acting as a vital problem-solver for manufacturers who rely on our cutting-edge technology to maintain their competitive edge. You will receive comprehensive training to master the installation, diagnostics, and repair of high-precision CNC equipment, making this the perfect launchpad for a graduate or entry-level technician eager to gain versatile skills. We value innovation, productivity, and a collaborative spirit, and we are looking for someone who is ready to take ownership of their professional growth while helping our customers reach new heights of manufacturing efficiency.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.